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situalis solutions

 

Situational awareness gives first responders the critical information needed to be able to evaluate the required level of response to an emergency. Having situational awareness prior to arrival allows for a more effective response to any adverse event. SITUALIS is a secure, web-based ‘software as a service’ product that enables property owners, property management, tenants and first responders to have situational awareness and thereby improve their response during an incident. SITUALIS does this through direct communication and secure, remote access to key property data prior to arrival.  During an incident, SITUALIS provides a quick and secure mechanism to receive accurate site-specific information and an efficient tool to communicate this information to stakeholders.  Registered properties connect first responders to their key gatekeepers and property-specific data, including contact lists, floor plans and live camera images, which are all protected under rigorous IT and privacy standards.

markets

 

Multi-Residential

Multi-unit rental apartments and condominium properties

Commercial

Retail and office, including hotels and event spaces

Industrial

Industrial sites and warehouses

Government

Federal, state, provincial, county, regional, municipal

Utilities

Electric, petroleum, natural gas, liquid propane, water, sewerage

Transport

Rail, public and private transportation and transit, airports and harbors

Tenants

Occupants of retail and office space owned by others

First Responders

Police, fire, paramedic services, 911, operations and dispatch centers

Education

Universities, colleges, public and private schools

Health Institutions

Hospitals, retirement residences, clinics, pharmacies and seniors care facilities

Entertainment

Attractions and sporting venues that attract large groups

Not For Profit

All not-for-profit organizations (rates are adjusted)

Critical Properties

Defense and military facilities, financial and critical infrastructure sector

Imagine a business community where:

  • Every business has an emergency response plan that it shares with their first responders.
  • Responders, while on route, consult the emergency response plan, view camera feeds and gain entry to your property without delay or damaging entryways.
  • Rescuers are advised that vulnerable persons may need assistance.
  • First responders quickly and securely notify you of incidents and events in your building and vicinity that may disrupt your business operations.
  • In a catastrophic situation, first responders are able to share relevant information with designated municipal, regional, and state or provincial emergency management authorities.

product streams

properties and tenants
SITUALIS provides Situational Awarness that allows those responding. Read More
Situalis
first responders
How SITUALIS patented technology benefits your Service. Read More
Situalis
 
 

First Responders

The SITUALIS patented technology benefits:

  • In times of emergency, real-time, transferable remote access to live camera images and vital information such as floor plans, facility contact and hazardous materials locations.
  • Communication of vital public safety information to properties in three ways:
    • Emergency Broadcasts to properties in either a defined geographic area (geo-fencing) or by industry sector
    • Heads Up Alerts to properties of crime/fire prevention or other general information
    • Direct Message to specific properties
  • Able to quickly conduct virtual canvases for information and obtain lists of outward facing cameras in the areas of an incident.
  • Enables direct viewing of internal and external cameras in emergency situations.
  • Minimize "call to close" event duration and resource by enabling timely situational awareness through direct access to appropriate facility personnel and information.
  • Customizable for either Dispatch/Operation Centers or local community first responders.
  • Promotes public/private partnerships and community engagement in public safety.

Building Information

Responders require building information such as virtual access to floor plans, shut-offs for services, hazards, contact information for guard desk and responsible persons, 24/7.

Building Access

Responders need access to the building – especially when the keyholder may not be able/available to open the door.

Camera Access

Responders need access to cameras covering interior and exterior building spaces, providing ‘eyes on scene’ because pictures are better than words.

Messaging

Responders need to be able to provide timely information and instructions to individuals responsible for the building.

Communications

Responders need to quickly and securely communicate with the individual(s) responsible for the building.

Coordination

Responders need to be able to coordinate their response with site personnel and each other.

Meeting your needs

 

Building Information: Responders require building information such as virtual access to floor plans, shut-offs for services, contact information for security desks and responsible persons, 24/7.

Building Access: Responders need access to the building – especially when the keyholder may not be able or available to open the door.

Camera Access: Responders need access to cameras covering interior and exterior building spaces, providing ‘eyes on scene’ because pictures are better than words.

Messaging: Responders need to be able to provide timely information and instructions to affected persons.

Communications: Responders need to communicate with the individual(s) responsible for the building.

Coordination: Responders need to be able to coordinate their response with site personnel and each other.

Features

SITUALIS addresses the full spectrum of adverse events. SITUALIS’ single, integrated, incident management solution enables businesses and tenants to use SITUALIS in daily operations, intensify their actions to match an event or anticipate the escalation of an incident, and to effectively address even the worst emergencies.

Daily Operations            snow removal, burst pipe, ponding/flooding, graffiti
Routine Incidents          alarm, protests, theft, loitering, mischief/damage
Emergency Incidents    fire, medical, robbery, assault, major disturbance, workplace violence
Critical Incidents           explosion, active attacker, hostage, civil disobedience, significant local weather event
Catastrophic Events      building collapse, terrorist event, major weather impact, flu pandemic

First responders can communicate with designated responsible persons whether they are on or off-site, obtaining information about the situation and in turn, provide information about their response.
SITUALIS’ Direct Notification and Emergency Broadcast features allow first responders to communicate with registered properties by region or industry sector. This timely and accurate information enhances emergency readiness, provides improved communication and a more efficient response during an emergency, thus reducing damage and enhancing personal safety. 

Responders provide alerts and messages to a affected building personnel or to surrounding buildings’ employees through the geo-fencing messenger application. Site personnel can use the SITUALIS messaging system, or any other messaging system, to share the information as necessary.

Using the on-site access lock box to obtain keys or credentials, site personnel can authorize first responders or others, (such as contractors or staff) to access the building or tenanted spaces as required.

  • Site contact information (security desk, keyholder etc.)
  • Critical information (elevators, dimension, phone number)
  • Building configuration (number of floors, etc.)
  • Cameras (access to real-time images)
  • Building access (lock box with keys and credentials can be provided to on-site response personnel)
  • Mechanical drawings (electrical layout, water and waste systems)
  • Building data (floor plans)
  • Coordination (site arrival)
  • Shut-offs (gas, water, hydro, etc.)
  • Hazardous materials (chemical, biological, etc.)
  • Vulnerable persons (medical, cognitive, etc.)
  • Automated external defibrillators (AED)
  • Access plans (assembly points and evacuation plans)

SITUALIS enables the sharing of all information provided by the SITUALIS registered client to on route and on-site personnel.

Access to real-time images from the site camera systems.  Real-time transferable remote camera access to hand-held devices and computers on the scene. Works with all analog and digital camera systems

First responders may send non-urgent email alerts to registered sites to inform responsible persons of pending activity that may affect their site, e.g. protests, parades, road closures, crime/fire prevention or other general information.

All actions within the portal are tracked and retained for follow-up and review.

Provides remote, 24/7 access to each building’s data, enabling real-time review of building preparedness and document readiness, status and completion.

Provides a virtual command center where owners, executives and management can remotely access building cameras, communications, data and plans during an incident.

All data is stored in the portal’s secured data center – no data is stored by first responders. The information held in the portal is the sole property of the building owner/tenant.

SITUALIS provides a secure repository for the storage of important documents and plans, including response, recovery, continuity and communications plans. Plans may be shared with internal and external resources at the discretion of the registered client.

Keeping documents current is the responsibility of the SITUALIS client. The system prompts the client for timely review and updating.

SITUALIS provides redundancy for the storage of plans and documents and provides a backup communication tool for messages and alerts.

SITUALIS enhances the ability of building owners, management and tenants to receive and share the “big picture” and provides a greater understanding of the situation with first-hand, real-time data. It also enables the ability to share with other internal and external resources.

SITUALIS keeps private information private and secure.

  • Meets the most rigorous Privacy and IT standards.
  • Reviewed by the Information and Privacy Commissioner of Ontario.
  • Uses a secure private network.
  • All data is housed in a secure, Protected B, Tier 3, Data Centre – protected by state-of-the-art firewall technology.
  • It is an “opt-in” system, where Properties grant access to First Responders in advance of an incident or on an ‘as required’ basis.
  • Properties are notified immediately when their property data is accessed.
  • SITUALIS’ audit function safeguards include a detailed audit trail.
  • Only live camera images can be accessed, not stored data.
  • It is not possible to view archived camera footage using SITUALIS.
  • Businesses may create ‘Restricted - Company only’ files.
  • First Responders are responsible for ensuring a ‘chain of custody’ regarding all information provided to them through the SITUALIS portal.
First responders adhere to the ‘Third Party’ rule regarding all information emanating from the SITUALIS portal

SITUALIS’ patented technology:

  • Won the 2015-2016 BOMA Pinnacle Innovation Award and the Build in Canada Innovation Program (PSPC/NRC).
  • Uses the same high security standards as national banks.
  • Is fully mature (not software in development) and in use by first responders, businesses and government.
  • Uses a secure private network.
  • Has many layers of redundancy built in to ensure it performs as required, even during catastrophic events.
  • Uses geo-fencing to ensure timely targeted notification from first responders.
  • Ensures that properties and tenants are notified in real time when their data is accessed.
  • Provides targeted emergency broadcast notifications by voice call, text message and email, to ensure maximum redundancy.
  • Ensures information is not stored in any police data base.
  • Ensures a complete audit trail of the data accessed, by whom and when.
  • Reduces/minimizes harm to people, property and performance during adverse events (injury, liability, litigation, reputation, corporate responsibility, Bill C-45, 168 OHSA).
  • Influences insurers, lenders, credit rating and business valuation.
  • Supports brand differentiation/competitive advantage (e.g. high profile, prestige clients).
  • Supports enhanced client focus/value (e.g. safety, pre-emptive actions, Emergency & Continuity Management, retention).
  • Utilizes existing cameras and systems (analog/digital - all brands).
  • Provides unassisted access to properties.
  • Enhances/reduces existing mass notification system.
  • Generates savings by creating a single, remotely accessible, organizational filing system (Emergency & Continuity Management, crisis communications plans, etc.).
  • Supports redundancy (corporate-wide single platform data and communications capability).
  • Favourable Benefit Cost Ratio (BCR).

software solutions

SITUALIS is a secure, cloud-based portal encompassing all features first responders need to improve response capabilities, maximize resource management and leverage collaborative community engagement at the Macro (Dispatch Centers) and Micro (local community first responders) levels.

SITUALIS offers two options:

SITUALIS for Dispatch/Operations Centers

SITUALIS is proven effective at providing Operations and Dispatch Centers with the capability to improve:

SITUALIS for Local Community First Responders

SITUALIS is proven effective in day-to-day operations at the local level.

BECOME A SITUALIS AGENCY

There is no data to input, maintain or store and no additional resources are required to use and integrate SITUALIS into existing incident and emergency response procedures.

Once approved, a response agency can be operational and using SITUALIS within weeks.  Implementation of the SITUALIS system is straightforward and requires just a few hours for set up and training.

SITUALIS can provide experienced resources to assist with every aspect of implementation: roll out, community outreach and internal training to optimize the benefits of the SITUALIS system.

Contact SITUALIS to discuss becoming an agency.   

Contact us for more information about becoming a SITUALIS agency

 
 

properties and tenants

SITUALIS provides situational awareness that equips those responding to an adverse event with the necessary information to determine the appropriate level of response prior to arrival, while on route, or immediately upon arrival.  A lack of situational awareness for incidents, even relatively minor events, may have significant direct and indirect consequences on businesses.  Additionally, recent terrorist incidents throughout the world have not only heightened people’s awareness of terror, but have also impacted people’s reactions to any unexpected event.  This ‘reaction’, especially in instances unrelated to criminal activity, may result in increased harm and damage. 


Messaging

Property personnel must be aware of 911 calls emanating from their building or vicinity, and quickly obtain clarity as to the nature and extent of an incident. This enables personnel to quickly contextualize incident information.

Notification

Requires a basic notification system, or accurate information to add to an existing notification system to provide precise, timely information as well as practical instructions to staff, visitors and management.

Plans

Business continuity and crisis communications plans can be immediately enacted based on first-hand first responder information. 

Actions

Properties may initiate actions such as air intake shut-off, etc., in order to minimize harm to personnel, systems, infrastructure and the facility, while focusing on the health and well-being of staff through fact-based decision making.

Building Information

24/7 virtual access to floor plans, shut-offs for services, contact information for guard desk and responsible persons, may be shared directly with first responders.

Building Access

First responders are able to access the building, even when a keyholder may not be able available.

Camera Access

Access to cameras covering interior and exterior building spaces, and the ability to provide access to first responders.

Communications

Properties need to communicate with impacted persons in the building.

Coordination

Properties need to be able to coordinate a response with site personnel and first responders.

Remote Access

Properties need all of the above information remotely in cases when key decision makers are not on-site at the time of the event.

SITUALIS’ patented technology provides:

Messaging: First responders send Emergency Broadcasts, Heads Up Alerts and Direct Messages to registered properties by geographic area or by industry sector, providing accurate, vital public safety information.

Notification: Messages received from first responders are sent to key personnel and executives, as appropriate, using the built-in notification system.

Communications: Communicate with impacted persons in the building.

Plans: Immediately activate emergency, business continuity and crisis communications plans, based on first-hand information from first responders.

Coordination: Coordinate response between site personnel and first responders.

Actions: Take appropriate actions, such as air intake shut-off, etc., to minimize harm to personnel, systems, infrastructure and the facility based on fact-based decision making.

Building Information: Critical building information is shared with responders and key personnel in the organization, providing 24/7 virtual access to floor plans, shut-off for services, contact information for security desk and responsible persons, and the ability to share this information with on-scene responders.

Building Access: Responders can be given access to the building, even when a keyholder is not be available.

Camera Access: Access to cameras of interior and exterior building spaces can be shared with key personnel and first responders when required via mobile device.

Situalis Privacy Features

Privacy Built Into SITUALIS

SITUALIS keeps private information private and secure.

  • Designed to meet the most rigorous Privacy and IT standards.
  • The Ontario Privacy Commissioner’s Office has reviewed and has no issues or concerns.
  • Uses a secure private network.
  • It is an “opt-in” system, where Properties grant access to First Responders in advance of an incident or on an ‘as required’ basis.
  • Properties are notified immediately, each time their data has been accessed.
  • SITUALIS’ audit function safeguards against improper use by generating a detailed audit trail.
  • Only live camera images can be accessed, not stored data.
  • It is impossible to view archived camera footage using SITUALIS.
  • Businesses may create ‘Restricted - Company only’ files
  • First Responders are responsible for ensuring a ‘chain of custody’ regarding all information provided to them through the SITUALIS portal.
  • First Responders must respect the ‘Third Party’ rule regarding all information emanating from the SITUALIS portal.

 

Privacy Commissioner

The Office of the Ontario Information and Privacy Commissioner has reviewed SITUALIS and has raised no issues or concerns.

 

Legal Opinion

A legal opinion was sought regarding the essential features of SITUALIS that safeguard the privacy rights of individual Canadians.

White papers attached